The presence of the customer and technical support that a website hosting company offers can tell you a lot for the services that they supply too. When you can use just emails and tickets, you have most probably come across a reseller not the hosting provider. If this is the case, you may have to wait for several days to get a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to get hold of the true hosting company for further help. When the provider offers various means of communication with quick response time which are available anytime, they're almost certainly the top provider, not a reseller. So you will benefit from timely assistance and top-notch support as they will have instant access to the servers where your account will be created. No matter what the trouble - technical or sales, it's generally much better to have the option to get hold of your website hosting company right away via your preferred method of communication.