A ticketing system is the most widely used medium of correspondence that web hosting companies offer to their customers. It is typically part of the billing account and is the best way to handle an issue that takes some time to examine or that has to be escalated to an administrator. Thus, all comments added by either party will be kept in one location in case somebody else wants to work on the issue at hand and the info already exchanged in the ticket will be accessible to all parties. The downside of using a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which means that you will have to sign in and out of no less than 2 accounts in order to execute some procedure or to reach the company’s help desk support staff. In case you would like to administer a number of domain names and each one is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. Additionally, it might take a significant amount of time for the hosting provider to answer your ticket requests.