A live chat is a real-time way of communication between a hosting supplier's support team and its clients. It's an efficient method to get some information about the web hosting services or have some issue resolved because you're talking with a live agent. The benefits of using a live chat service rather than calling or opening a trouble ticket are the reduced possibility of mistakes when you exchange data such as usernames or domain names, the more rapid response time because the communication is real-time plus the fact that you do not have to stay on the chat constantly - you're able to do something else entirely while the agent investigates the issue involved. What's more, you'll be able to be a part of a live chat room from any computer that is connected to the world wide web, avoiding the phone charges that you will have to pay when you are calling to a different country.