Despite the fact that this isn't the most importantaspect for you to recognize a dependable website hosting company from a bad one or a reseller from an actual provider, being able to call and consult with a live person is an indicator that you aren't dealing with a one-person company and that you can reach someone every time you're looking for support. The phone support for web hosting services may range from standard to experienced, thus the issues that can be resolved with a phone call vary depending on the service provider. In most cases, these issues are more basic and include billing or first level tech issues since more complex matters usually need a support ticket where both you and the sysadmins can track the proceedings with a given situation. However, the option to call your service provider will save you considerable time and efforts for the countless small things which may eventually appear when you manage your website hosting account.