Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • We offer a 1–hour response warranty for every support ticket or email that you send to the client service staff. We will quickly reply to all the typical queries and forward the case to our admins if further assistance is needed. If you make use of the Admin Services package, we’ll perform any of the included server management services at a time that has been agreed upon preliminary.

  • Top quality support service

  • A Top–Class Client Care Service

  • Our technical support staff will be online for you 24x7 if you require help with our Web Hosting Control Panel or with any of the apps that we have preinstalled for your convenience on the dedicated server. And if you need help with the routine administration tasks on your server, you can make use of the Admin Services package, which includes data backup hard drive storage space, Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • We have provided our Web Hosting Control Panel with an extensive knowledgebase, which features elaborate explanations of its features and functions. Moreover, we have created exhaustive video tutorials that will further demonstrate to you how to perform a given action or resolve a regularly experienced problem. All the help articles and the video tutorials are easily reachable from every Web Hosting Control Panel section via the Videos and Help buttons located in the upper right corner.

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